Orthopaedic Specialists of Dallas

Orthopaedic Specialists

surgical treatment

Careers

Front Desk

Job Purpose: Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Reports to: Office Lead / Clinic Supervisor / Operations Manager

Job Duties and Responsibilities:

  • Adherence to quality standards and proper procedures for front office
  • Resolve patient complaints and/or answer patient’s questions regarding policies and procedures
  • Answer calls, greet customers and patients, and schedule appointments in electronic medical records system
  • Audit superbills daily as assigned
  • Attend to messages and task daily
  • Work no show and cancel appointments daily
  • Verify insurance online and through direct contact with insurance company
  • Track referrals and follow-up constantly
  • Check in/Check out patients, ensure patient paperwork completion
  • Correct and efficient entering of information into GloStream EMR
  • Collect payments including copays, deductibles, and past due balances
  • Communicate professionally and courteously to everyone, especially to patients, including utilizing de-escalation techniques and remaining calm in stressful situations
  • Handle sensitive matters in fast paced, high performance environment
  • Work well under pressure and maintain front office organization and professionalism
  • Work in an accurate and efficient manner
  • Work in cohesive team environment and provide assistance to co-workers when their workload becomes burdensome or slows down the flow of the front desk
  • Follow HIPAA guidelines and help protect the company from HIPAA violations
  • Understand all insurance providers, including which networks are considered in-network or out-of-network
  • Perform other duties as assigned

Skills/Qualifications:

  • Strong computer skills
  • Professionalism
  • Effective communication skills
  • Ability to work independently and as part of a team
  • Previous medical office experience required
  • Knowledge of medical front office procedures; and abiding by all front office procedures
  • Excellent Customer Service skills and etiquette

Physical Requirements: Frequently: sit, make repetitive motions, make decisions/work under pressure, use hands to handle, feel, control tools/objects

Medical Assistant

Medical Assistant Job Purpose: Clinical assistant who supports the work of Physicians, Physician assistants and other health professional in a clinic setting.

Reports to: Operations Manager

Medical Assistant Job Duties and Responsibilities:

  • Verifies patient information while rooming and recording medical history in the EMR system, confirming purpose of visit.
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
  • Preparing injections, ultrasound, and casting.
  • Secures patient information and maintains patient confidently by completing and safeguarding medical records, keeping patient information confidential.
  • Counsels patients by transmitting physician's orders and questions about their visits and surgery.
  • Schedules surgeries, if needed, by making arrangements with the surgery scheduler; verifying place and times with patients and ensuring process is completed.
  • Maintains safe, secure, and a healthy work environment by establishing and following standards and procedures, complying with legal regulations.
  • Keeps supplies ready by doing a regular inventory of stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Serves and protects the orthopaedic practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performing X-rays as directed (if NCT)
  • Maintaining and following protocol for DME products and Injectables; ensuring that money is not lost by giving away these items without pre-authorization or documentation.
  • Answering messages and tasks in a timely manner; refilling prescriptions when ordered by physicians.
  • Maintaining Professionalism at all times
  • Helps to streamline processes in the back office to formulate teamwork and better communication channels.
  • Other duties assigned

Skills/Qualifications:

  • Certified Medical Assistant
  • High School diploma, or equivalent
  • Medical Terminology
  • Excellent Interpersonal, Organizational and customer service skills
  • Familiarity with electronic medical records systems
  • Basic understanding of patient care
  • Appropriate clinical pharmacology within Medical Assistant scope
Licensed Physical Therapist

Job Purpose: The Physical Therapist will provide a hands-on approach to patient care and perform in accordance with the Physician orders and plan of care.

Reports to: Director of Physical Therapy

Job Duties and Responsibilities:

  • Diagnose and manage movement dysfunction to restore and promote improvement in physical function and wellness
  • Prevent the onset and progression of impairments, functional limitations, and disabilities that may result from diseases, disorders, and injuries
  • Engage in an examination process that includes taking patient history, conducting systems review and performing tests and measurements to identify patient impairments and establish goals
  • Provide appropriate patient interventions and modify those interventions to achieve expected outcomes
  • Determine if physical therapy interventions are outside the scope of practice and refer to the appropriate provider
  • Educate patients on physical therapy plan of care, expected outcomes and home exercises to promote independence
  • Recommend appropriate assistive devices to advance patients level of function
  • Work with patients on developing a discharge plan including any family and patient education needed
  • Make sure paperwork including daily documentation, discharge summaries are completed in a timely manner
  • Maintain open communication with on-site physicians as well as outside referrals when there has been a patient status change
  • Work as a team to achieve highest quality of care for all patients in both a professional and friendly environment
  • Comply with federal, state and local professional requirements, including, but not limited to the American Physical Therapy Association and the Executive Council of OT and PT examiners
  • Create a safe and clean working environment by complying with policies and procedures and helping staff at all levels when patient care is needed
  • Maintain patient confidentiality by compliance with patient rights
  • Abide by all company policies
  • Lift, push and pull objects and patients to aid in patient care, safety and exercise progression
  • Must be able to perform all physical therapy duties, without assistance, to adequately treat therapy patients

Skills/Qualifications: Active Texas Physical Therapy License

Procedure Scheduler

Job Function: Schedules Surgeries, MRIs/ CT, and gets pre-certifications

Reports to: Clinic Supervisor / Operations Manager

Job Duties and Responsibilities:

  • Schedule Surgeries, Post-Op Appts, and any diagnostic images ordered by provider.
  • Verify insurance and get pre-cert when needed for all procedures and diagnostics.
  • Coordinates efforts with Medical Assistants, Physician Assistants and Physicians.
  • Receives approval for Assistant in surgeries; give information to physicians
  • Coordinate efforts with hospitals and imaging facilities.
  • Ensuring that all required DME is ordered for surgeries and records are logged.
  • Ensuring all pre-op blood work and other tests ordered before surgery are received and given to the correct facility and/or persons; coordinating with hospitals, anesthesia groups, therapy, reps, or other allied health professionals as needed.
  • Answering phone calls; sending appropriate tasks and messages to correct co-workers
  • Managing paperwork related to surgery consents. Obtaining medical history and information from patients to assist in the surgery scheduling process.
  • Following up with facilities the day before surgeries are scheduled to ensure the facilities have everything they needed for all surgeries.
  • Collects payment from patients prior to surgery as required by OSD.
  • Collecting payment for DME.
  • Inform patient regarding an AS during surgery; put account notes in the system regarding verification of an AS
  • Keep a Monthly surgery and diagnostic log for open communication and ability to share and track.

Skills/Qualifications:

  • Computer skills
  • Procedure scheduling
  • Authorization
  • Medical terminology
  • Ability to work independently as part of a team
  • Effective communication skills
  • Professionalism
  • Empathy