Careers

Job Purpose: Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Reports to: Office Lead / Clinic Supervisor / Operations Manager

Job Duties and Responsibilities:

• Adherence to quality standards and proper procedures for front office
• Resolve patient complaints and/or answer patient’s questions regarding policies and procedures
• Answer calls, greet customers and patients, and schedule appointments in electronic medical records system
• Audit superbills daily as assigned
• Attend to messages and task daily
• Work no show and cancel appointments daily
• Verify insurance online and through direct contact with insurance company
• Track referrals and follow-up constantly
• Check in/Check out patients, ensure patient paperwork completion
• Correct and efficient entering of information into GloStream EMR
• Collect payments including copays, deductibles, and past due balances
• Communicate professionally and courteously to everyone, especially to patients, including utilizing de-escalation techniques and remaining calm in stressful situations
• Handle sensitive matters in fast paced, high performance environment
• Work well under pressure and maintain front office organization and professionalism
• Work in an accurate and efficient manner
• Work in cohesive team environment and provide assistance to co-workers when their workload becomes burdensome or slows down the flow of the front desk
• Follow HIPAA guidelines and help protect the company from HIPAA violations
• Understand all insurance providers, including which networks are considered in-network or out-of-network
• Perform other duties as assigned

Skills/Qualifications:

• Strong computer skills
• Professionalism
• Effective communication skills
• Ability to work independently and as part of a team
• Previous medical office experience required
• Knowledge of medical front office procedures; and abiding by all front office procedures
• Excellent Customer Service skills and etiquette

Physical Requirements: Frequently: sit, make repetitive motions, make decisions/work under pressure, use hands to handle, feel, control tools/objects

Medical Assistant Job Purpose: Clinical assistant who supports the work of Physicians, Physician assistants and other health professional in a clinic setting.

Reports to: Operations Manager

Medical Assistant Job Duties and Responsibilities:

• Verifies patient information while rooming and recording medical history in the EMR system, confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Preparing injections, ultrasound, and casting.
• Secures patient information and maintains patient confidently by completing and safeguarding medical records, keeping patient information confidential.
• Counsels patients by transmitting physician's orders and questions about their visits and surgery.
• Schedules surgeries, if needed, by making arrangements with the surgery scheduler; verifying place and times with patients and ensuring process is completed.
• Maintains safe, secure, and a healthy work environment by establishing and following standards and procedures, complying with legal regulations.
• Keeps supplies ready by doing a regular inventory of stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the orthopaedic practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performing X-rays as directed (if NCT)
• Maintaining and following protocol for DME products and Injectables; ensuring that money is not lost by giving away these items without pre-authorization or documentation.
• Answering messages and tasks in a timely manner; refilling prescriptions when ordered by physicians.
• Maintaining Professionalism at all times
• Helps to streamline processes in the back office to formulate teamwork and better communication channels.
• Other duties assigned

Skills/Qualifications:

• Certified Medical Assistant
• High School diploma, or equivalent
• Medical Terminology
• Excellent Interpersonal, Organizational and customer service skills
• Familiarity with electronic medical records systems
• Basic understanding of patient care
• Appropriate clinical pharmacology within Medical Assistant scope

Job Purpose: The Physical Therapist will provide a hands-on approach to patient care and perform in accordance with the Physician orders and plan of care.

Reports to: Director of Physical Therapy

Job Duties and Responsibilities:

• Diagnose and manage movement dysfunction to restore and promote improvement in physical function and wellness
• Prevent the onset and progression of impairments, functional limitations, and disabilities that may result from diseases, disorders, and injuries
• Engage in an examination process that includes taking patient history, conducting systems review and performing tests and measurements to identify patient impairments and establish goals
• Provide appropriate patient interventions and modify those interventions to achieve expected outcomes
• Determine if physical therapy interventions are outside the scope of practice and refer to the appropriate provider
• Educate patients on physical therapy plan of care, expected outcomes and home exercises to promote independence
• Recommend appropriate assistive devices to advance patients level of function
• Work with patients on developing a discharge plan including any family and patient education needed
• Make sure paperwork including daily documentation, discharge summaries are completed in a timely manner
• Maintain open communication with on-site physicians as well as outside referrals when there has been a patient status change
• Work as a team to achieve highest quality of care for all patients in both a professional and friendly environment
• Comply with federal, state and local professional requirements, including, but not limited to the American Physical Therapy Association and the Executive Council of OT and PT examiners
• Create a safe and clean working environment by complying with policies and procedures and helping staff at all levels when patient care is needed
• Maintain patient confidentiality by compliance with patient rights
• Abide by all company policies
• Lift, push and pull objects and patients to aid in patient care, safety and exercise progression
• Must be able to perform all physical therapy duties, without assistance, to adequately treat therapy patients

Skills/Qualifications: Active Texas Physical Therapy License

Job Function: Schedules Surgeries, MRIs/ CT, and gets pre-certifications

Reports to: Clinic Supervisor / Operations Manager

Job Duties and Responsibilities:

• Schedule Surgeries, Post-Op Appts, and any diagnostic images ordered by provider.
• Verify insurance and get pre-cert when needed for all procedures and diagnostics.
• Coordinates efforts with Medical Assistants, Physician Assistants and Physicians.
• Receives approval for Assistant in surgeries; give information to physicians
• Coordinate efforts with hospitals and imaging facilities.
• Ensuring that all required DME is ordered for surgeries and records are logged.
• Ensuring all pre-op blood work and other tests ordered before surgery are received and given to the correct facility and/or persons; coordinating with hospitals, anesthesia groups, therapy, reps, or other allied health professionals as needed.
• Answering phone calls; sending appropriate tasks and messages to correct co-workers
• Managing paperwork related to surgery consents. Obtaining medical history and information from patients to assist in the surgery scheduling process.
• Following up with facilities the day before surgeries are scheduled to ensure the facilities have everything they needed for all surgeries.
• Collects payment from patients prior to surgery as required by OSD.
• Collecting payment for DME.
• Inform patient regarding an AS during surgery; put account notes in the system regarding verification of an AS
• Keep a Monthly surgery and diagnostic log for open communication and ability to share and track.

Skills/Qualifications:

• Computer skills
• Procedure scheduling
• Authorization
• Medical terminology
• Ability to work independently as part of a team
• Effective communication skills
• Professionalism
• Empathy

Physician Assistant Purpose: Provide healthcare services such as conducting complete exams, providing treatment, and counseling patients, under the supervision of a Physician

Reports to: Physician

Job Duties and Responsibilities:

• Promotes and maintains patient health by providing and performing comprehensive medical services under the supervision of a physician.
• Interpret and correlate laboratory and diagnostic procedures. Interpret and correlate subjective and objective data to formulate a differential diagnose and establish a working diagnosis. Formulate a treatment plan for Orthopedic problems within scope of practice. Implement therapeutic intervention for specific conditions when appropriate. Exercise judgment on problems requiring consultation, referral, or evaluation by the supervising Orthopedic surgeon or other health care professionals.
• Perform follow-up post operative calls in addition to call backs to patients who require additional communication outside of the standard visit.
• Lead physician team to ensure high level of customer service is achieved through monitoring Medical Assistance ensuring patients orders are sent, call backs are completed, medications are refilled in a timely manner and any other item within the scope of an orthopaedic clinic.
• Perform procedures, and studies including but not limited to blood and tissue specimens. Ordering or performing diagnostic studies such as but not limited to EMG, electrocardiogram, compartment pressure measurements, and x-ray examinations including special x-ray examinations CT, MRI, and bone scans etc.
• Perform procedures such as but not limited to minor outpatient surgical procedures such as but not limited to tendon repair, wound closure, wound management, wound debridement, incision and drainage, needle biopsy, percutaneous pinning of fractures, k-wire removal, and hardware removal.
• Perform diagnostic and therapeutic procedures including but not limited to joint and bursa aspirations, closed reduction of fractures and dislocations, injections of joints, tendons, trigger points and bursa, as well as brace, cast and splint applications.
• Assist in surgery to include but not limited to first assist, deep and superficial tissue closures, application of appliances and any other action delegated by the surgeon. Conduct hospital, rounds, write orders, and take call for the Orthopedic surgeon. Evaluate and clarify clinical conditions, formulate, and implement a treatment or therapeutic plan for hospitalized patients, dictate discharge summaries, histories, and physicals.
• Order, prescribe, dispense, and administer Medication, orthosis, orthotics, braces, and other Orthopedic devices as may be allowed by state legislation.
• Evaluate, screen and council patient on health maintenance and promote utilization of community resources. Design, conduct and/or participate in research studies, manage databases, and perform quality assurance.
• Provide athletic event and sports weekend clinic coverage as determined by employer and management committee.
• Maintain in good standing with TMB, Malpractice, and other entities are determined by employer.
• Assist with sports coverage as needed for local high schools that our office supports.
• Perform Telemedicine visits at the request of the patient and/or physician.
• Develop and maintain relationships with medical staff at credentialed facilities.

Skills/Qualifications:

• Must have a Texas PA License.
• Knowledge of medical guidelines and procedures regarding examination, therapy, and recovery.
• Familiarity with advancements in medical technology and current know-how.
• Problem solving skills and ability to multi-task.
• Caring and compassionate.
• Team player.
• Excellent communication skills.
• BSc/MA in Physician Assistant Studies, Health Science or Medical Science

Physical Requirements:

• Constant contact with others/patients in close physical proximity.
• Standing, lifting, pushing, and pulling objects and patients to aid in patient care, safety, and exercise progression.
• Visual/hearing ability sufficient to comprehend written/verbal communication.
• Frequently walking and sitting and making repetitive motions.
• Use of hands to handle, feel and control tools/objects.
• Frequent bending, standing, walking, or sitting is required.